Legal

04
Cancellation & Return Policy
NHM Stays understands that travel plans may change. Our return and refund policy is structured to be fair to both guests and the property.
Cancellation 7 or more days before check-in: Full refund of the amount paid, minus any applicable payment gateway or processing fees (typically 2–3%).
Cancellation 3–6 days before check-in: 50% refund of the total booking amount. The remaining 50% is retained as a cancellation fee.
Cancellation within 48 hours of check-in: No refund. The full booking amount is forfeited.
No-show: If a guest does not arrive on the booked date without prior notice, the full booking amount is forfeited and no refund is applicable.
Early departure: If a guest checks out before the reserved end date, no refund will be issued for the unused nights, unless the early departure is due to circumstances solely attributable to NHM Stays.
Force majeure or property-side cancellation: If NHM Stays must cancel a confirmed booking due to unforeseen circumstances (natural disaster, legal restriction, major maintenance), guests will receive a full refund or an offer to reschedule at no extra charge.  

Refund processing time: Approved refunds are processed within 7–10 business days. The time taken for funds to reflect in your account depends on
your bank or payment provider and may take additional days beyond this period.

All cancellation requests must be submitted in writing via email to our official contact address. Verbal cancellation requests over the phone will not be accepted as valid. The date and time the written request is received by NHM Stays determines the applicable cancellation tier above.

Bookings made through third-party platforms (OTAs, travel agents) are subject to the cancellation policies of those platforms in addition to, or in place of, the above. Guests are advised to review the relevant platform’s policy at the time of booking.